Filters

Discreet delivery guaranteed

We take your discretion very seriously, so please rest assured that Delivery is always discreet, regardless if the shipping destination is your home, your office or any other UK Mainland address.

Packaging:

We deliver all our products in plain brown boxes, without branding. Furthermore, there will be no content description on the outside of the parcel, only the carrier label will be displayed. As a result no-one beside you will know the nature of the contents inside.

Noises:

We pack our products very carefully so they will not shake inside the parcel boxes.  Batteries provided for the devices are shielded, so our toys will not start running while unpacked.

Please see below for our Delivery and Returns frequently asked questions.

Delivery and Returns

 

Delivery FAQ

 

1) How much does delivery cost?

Please note, we currently only deliver to addresses within UK Mainland.

  • Standard delivery is FREE on all orders over £20.00.
  • Standard delivery is £1.00
  • Express delivery is £3.99 (for orders placed before 2pm*)

*orders placed after 2pm will be shipped on the following day.

 

2) How long do standard deliveries take?

With our standard delivery we aim to deliver within 5-7 working days.

 

3) How does the Express delivery work?

If you choose our Express delivery and place your order before 2pm, your order should arrive by 2-3 working days.  Working Day means all days from Monday to Friday, but excludes Saturday and Sunday. For example an order placed before 2pm on Friday will be delivered on Tuesday-Wednesday.

 

4) What happens if I am out when the courier attempts to deliver?

All orders will be delivered to the delivery address you have provided us. In case our carrier cannot deliver your order, two additional delivery attempts will follow. In case our carrier still is not able to deliver your order he will provide you with instructions explaining how or where you can pick up your parcel.

 

5) Between what times do normal deliveries take place?

We will deliver up to 6pm, Monday to Saturday. 

 All orders will be delivered to the delivery address you have provided us. In case our carrier cannot deliver your order, two additional delivery attempts will follow. In case our carrier still is not able to deliver your order he will provide you with instructions explaining how or where you can pick up your parcel.

 

6) Which Payment types do you accept?

We accept the following Payment Cards:

  • Mastercard
  • Visa
  • Visa Debit
  • Visa Electron
  • Maestro
  • AMEX

We also accept Paypal

 

8) Who can I contact if I have a question about a delivery?

Please contact our Customer Service centre via;

Email: customercare@durex.co.uk

Or

Phone: 0808 – 234 27 31

 

Returns

 

1) What is your Returns policy?

If you are not 100% satisfied with your purchase, you can return your order within 30 days after the original purchase date and get a full refund. In case you would like to return the product please keep in mind the product must not be used and must be returned in the state you received them and be returned in the original packaging.

If for whatever reason you're not happy with your purchase, simply contact our Customer Service Centre who will take care of everything for you.

You can contact our Customer Service centre via;

Email: customercare@durex.co.uk

Or

Phone: 0808 – 234 27 31

 

2) How and when do I get my refund?

You will be refunded directly back to the Payment card / PayPal account used for the original payment. You can expect the money to be refunded within 14 days from the point we have received the returned product.

Please wait…