K-Y® Brand is the most trusted brand† of personal lubricants. Read our Frequently Asked Questions to understand why K-Y® brand is the best-selling personal lubricant brand†† and #1 doctor recommended brand†.
When and why was K-Y® Brand lubricant created?
The K-Y® Brand has been around for nearly 100 years. It was first introduced as a Jelly personal lubricant in 1917. Today, K-Y® Brand is the #1 Doctor Recommended brand†. The extended K-Y® Brand line of personal lubricants was created to provide safe and natural feeling products to enhance intimate relationships by helping make sex comfortable and fun
Is K-Y® Jelly personal lubricant safe for daily use?
Not only is K-Y® Jelly safe for daily use, this natural-feeling lubricant is also recommended by gynaecologists, alcohol-free and fragrance-free. K-Y® Brand is the #1 Doctor Recommended brand†
What is the difference between a personal lubricant and vaginal moisturizer?
Many couples enjoy using a personal lubricant during intimate activities to enhance their intimacy. A personal lubricant can help relieve friction and discomfort associated with intimate activity and condom use. While personal lubricants can help make sex more comfortable for those experiencing vaginal dryness, those that experience vaginal dryness on an on-going basis may prefer to use K-Y® Liquibeads® vaginal moisturizer. It begins to dissolve within minutes, gently releasing soothing lubrication, while enhancing comfort to give you the peace of mind to act spontaneously.
What is the meaning behind the brand name "K-Y®"?
The origins of the brand name "K-Y®" are unknown. Two popular myths are that (1) it was created in Kentucky and (2) the letters represent the key ingredients used to make the lubricant. Although we can confirm that neither of these myths are true, the origin/meaning of the name continues to remain somewhat of a mystery.
† In USA
††based on IRI unit sales data in last 52 weeks ending 10/5/14
Can I buy products directly from K-Y®?
Yes! You are free to browse and order from the comfort of your home the official K-Y® range of Lubricants and our new range of Sex Toys at the official K-Y online store. Just follow the normal purchasing journey and get your exclusive intimacy range delivered direct to your door.
Also take the time to have a look through our Sexual Wellness center designed to help and enlighten those looking for increased intimacy, more comfort or just some advice on important personal and couple issues.
I am having trouble ordering, what should I do?
If you are experiencing difficulties ordering from K-Y.com, please contact our customer services team either by email at firstname.lastname@example.org or by telephone on 888-799-3074
What about shipping and tracking my order?
We normally ship all packages via FedEx. Keep in mind that carriers normally only deliver on business days (Monday through Friday).
All shipments will be given a carrier tracking number to help you track your order at any time. You will receive an e-mail on the date of shipment with the tracking number.
What shipping options do I have?
We process orders within 24 hours and ship out between 12 - 1 p.m. CST each business day. All orders received by 12 p.m. CST will be shipped the same business day. Any orders received after 12 p.m. CST will be shipped the next business day. For rush orders placed after 12 p.m. CST please call 888-799-3074 for delivery times and options.
FREE Standard shipping on all orders over $49.99
Standard shipping from $7.50
(Arriving within 4-7 business days, excluding holidays)
Express shipping from $9.50
(Arrive within 2-3 business days, excluding holidays)
Next Day (24 hours) from $26
What happens if I am out when the courier attempts to deliver?
Your order will be delivered to the delivery address you have provided us. In the event our carrier cannot deliver your order, two additional delivery attempts will follow. If you order is still not able to delivered the courier will provide you with instructions explaining how or where you can pick up your parcel.
How can I be assured that of discreet delivery?
We take your discretion very seriously, so please rest assured that Delivery is always discreet, regardless if the shipping destination is your home, your office or any other address.
We deliver all our products in plain brown boxes, without branding. Furthermore, there will be no content description on the outside of the parcel, only the carrier label will be displayed. As a result no-one other than you will know the nature of the contents inside.
We pack our products very carefully so they will not shake inside the parcel boxes. Batteries provided for the devices are shielded, so our toys will not start running while unpacked.
What is your Returns policy?
We proudly guarantee your satisfaction with our products. If you are unsatisfied with any product, we will refund the cost of the item (less shipping and handling charges and a 15% restocking fee) if you return it within 30 days from your date of purchase.
For product specific warranty information, please email email@example.com or call 888-799-3074