Who will fulfill my order?

All orders will be fulfilled by Pharmapacks, who is the K-Y's fulfillment partner.

If you have a question about a new or existing order, please contact our team using the details found at the top of this page.

Orders are usually processed within 1-3 business days and shipping times are 1-5 business days, in most cases (the total time to get your package may be 2-8 business days). Orders shipping to Hawaii, Alaska and APO/FPO locations can take up to 3 weeks. We normally ship using services offered by the United States Postal Service (USPS).