Shipping Terms and Conditions


DISCREET DELIVERY

Discreet delivery is included with every order. Your items will arrive discreetly with no external K-Y packaging. 

PROCESSING

At K-Y, we look to make shipping as easy as possible. We process orders as quickly as we can (though special circumstances sometimes arise).

Orders are processed within 24-48 hours during business days, and shipping times are 1-5 business days in most cases (the total time to get your package may be 2-8 business days). Orders shipping to Hawaii, Alaska and APO/FPO locations can take up to 3 weeks. We normally ship using services offered by the United States Postal Service (USPS).

STANDARD SHIPPING usually takes 5-8 business days to reach its final destination. Standard Shipping is a flat fee of $5.99, unless the order meets requirements for free shipping (Free Standard Shipping on orders over $25).

EXPEDITED SHIPPING is available at $7.99 per order. All Expedited orders are given priority processing & handling, and they are sent via USPS Priority Mail (unless otherwise prohibited by law, see: DOT Restrictions on Air Shipping). Actual Expedited Shipping charges are based on order weight, and location depending on proximity to our warehouse in Islandia, NY. Expedited shipping takes 2-4 business days (1-2 processing days included).

ORDERS SHIPPED FROM  K-Y's official fulfillment partner, Pharmapacks. 

If you have a question about a new or existing order, please use our contact us page.

Orders are processed within 24-48 hours during business days, and shipping times are 1-5 business days in most cases (the total time to get your package may be 2-8 business days). Orders shipping to Hawaii, Alaska and APO/FPO locations can take up to 3 weeks. We normally ship using services offered by the United States Postal Service (USPS).

DOT restrictions on air shipping

The U.S. Department of Transportation (DOT) prohibits air shipment of items that may contribute to a fire or other mishap during shipping.

Restricted items include:

Aerosol-type products or medications in pressurized spray cans, such as hairspray, shaving cream, and inhalers. Products that contain flammable, volatile or corrosive chemicals, such as fragrances, nail polish remover, and bunion treatments. KY is committed to getting your order to you as quickly as possible, but also safely and responsibly, in compliance with DOT rules. That's why we require ground-only delivery for orders that contain DOT restricted products.

For questions regarding shipping options, send us an e-mail at KYcustomercare@rb.com.

 

Address Corrections:

In the event that a package is returned to us marked as undeliverable, we reserve the right to charge the customer an additional fee upon confirmation of the corrected mailing address and our resending the package. Note: Fee to be the actual cost of shipping.

Returns and Refunds

At KY, our goal is to make sure customers are completely satisfied with their purchases. We will gladly accept returns providing that goods are returned in their original packaging, in sellable condition within 30 days from the date of the invoice. We cannot accept returns where the item has been opened or used unless it is damaged or defective. We also reserve the right to refuse refunds on personal use products for any reason. Special orders (in excess of $500.00) are subject to a 50% restocking fee. Cancellation fees prior to shipment are subject to a restocking fee for special orders as well.

Your refund or credit will be issued within 30 days of your return being received—we will also confirm the refund by email. For any product that is damaged or defective, please have the following information handy:

Returns can be mailed to:

Pharmapacks, LLC

1516 Motor Pkwy,

Islandia, NY 11749

Contact Customer Care to expedite the return in the most appropriate manner. You can reach us in two ways:

If you have any questions, please call us at 888-904-9511.